Need help with registration, passwords or one-time codes?
If you are experiencing problems with registering for your pension account, forgotten username and/or password, or have not received your unique One Time Code number to complete registration, you can call us on 0121 212 8122 or email us at [email protected] .
Please note the Scheme Administrators support helpline is open from Monday to Friday between the hours of 9am - 5pm.
For ALL other queries relating to your pension scheme please also contact the Scheme Administrators at the details noted at the top of the page.
Questions about your pension payments
The Payroll team at Hymans will be happy to answer any queries you have about your pension payments, you can call us on 0141 566 7640 or email us at [email protected]
Normal office hours are Monday – Friday 9.00 – 5.00
Media enquiries
Please contact Edelman Smithfield on email at [email protected] or on any of the following phone numbers 07785 275665 (John Kiely) or 07540 412301 (Ged Brumby).
Further Information
If you require information about the Clarks Flexible Savings Plan which has been the pension plan for employees in Clarks since 1st August 2018, you can access details at Aviva.
Please note that the Discount Card that some pensioner members receive each year is issued and administered by Clarks and is not the responsibility of the Pension Trustees. The current eligibility criteria in order to receive a card is that your Clarks pension must already have been in payment prior to 20th June 2020. Please also note that the cards are not issued to Beneficiary Pensioners. Should you have any queries please contact Clarks direct using the following email address: [email protected] .
Compliments, Complaints and Disputes
Please contact us if you have any complaints or queries. We should be able to resolve most queries and problems quickly.
If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.
Useful Resources
Money Helper
At any time, if you are having difficulties in sorting out your complaint, you may wish to contact Money Helper. Money Helper can provide free advice and information to explain your rights and responsibilities.
Pensions Ombudsman
If you are not happy with the response to your complaint and Money Helper have not been able to assist, you can get in touch with the Pensions Ombudsman who can investigate your case.